Support
Technical Support
99.9% Uptime Guarantee
We guarantee 99.9% uptime on all public network services, private network services, power and HVAC services to customers located in our partner datacenters. We will also replace failed hardware and hardware components for these customers. Specific guarantees with SLA information are listed in the table below.
Uptime Guarantee SLA Credit
| 99.9% |
Guaranteed |
| 99.8% |
5% Credit |
| 99.7% |
10% Credit |
| 99.6% |
15% Credit |
| 99.5% |
20% Credit |
| 99.4% |
25% Credit |
| 99.3% |
30% Credit |
| 99.2% |
35% Credit |
| 99.1% |
40% Credit |
| 99.0% |
45% Credit |
| < 99.0% |
50% Credit |
|
Replacement Guarantee SLA Credit
| 4 hours or less |
Guaranteed |
| 4.1 to 8 hours |
5% Credit |
| 8.1 to 12 hours |
10% Credit |
| 12.1 to 16 hours |
20% Credit |
| 6.1 to 20 hours |
30% Credit |
| > 20.1 hours |
50% Credit |
Please read our Service Level Agreement
for more information.
|
ServiceFirst Support™
We believe that hosting is about more than just disk space and data limits - it's about people. Even a cutting-edge solution can become a nightmare if you don't have experienced technicians you can rely on to make every detail work. We vow to show you the Server Intellect difference - friendly, professional and trustworthy service with every point of contact.
Please read our ServiceFirst Support™ section for more information.
Have questions? Ready to order? Call us at (800) 317-8552