Public Network: Server Intellect guarantees 99.9% uptime on all public network services to Customers located in our partner datacenters. All public network services include redundant carrier grade internet backbone connections, advanced intrusion detection systems, denial of service mitigation, traffic analysis, and detailed bandwidth graphs. Specific guarantees with SLA information are listed in the table below.

Private Network: Server Intellect guarantees 99.9% uptime on the service network services to Customers located in partner datacenters. All private network services include access to the secure VPN connection, unlimited bandwidth between servers, unlimited uploads/downloads to servers, access to contracted services, traffic analysis, and detailed bandwidth graphs. Specific guarantees with SLA information are listed in the table below.

Redundant Infrastructure: Server Intellect guarantees 99.9% uptime on the power and HVAC services to Customers located in our partner datacenters. All computer equipment and related services are served by redundant UPS power units with backup onsite diesel generators. Specific guarantees with SLA information are listed in the table below.

Public Network, Private Network, and Infrastructure SLA listed below:

Uptime Guarantee SLA Credit

99.9% Guaranteed
99.8% 5%
99.7% 10%
99.6% 15%
99.5% 20%
99.4% 25%
99.3% 30%
99.2% 35%
99.1% 40%
99.0% 45%
Less than 99.0% 50%

Hardware: Server Intellect guarantees the replacement of failed hardware and hardware components located within our partner datacenters. Server Intellect guarantees a failed hardware component will be replaced within 2 hours of customer notification in the trouble ticketing system. Replacement of failed hardware does not include time required to reload the operating system or applications. Specific guarantees with SLA information is listed below.

Replacement Guarantee SLA Credit

4 hours or less Guaranteed
4.1 to 8 hours 5%
8.1 to 12 hours 10%
12.1 to 16 hours 20%
16.1 to 20 hours 30%
20.1 hours + 50%

Please see our Service Level Agreement for more information