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Server Intellect
(855) 850-HOST

Toll Free 24/7/365        (4678)

Server Management

Plan Details

This plan is designed to cover every aspect of your server and delivers a complete all-inclusive server management service. We deliver an enterprise level service to businesses both large and small.

Expert Analysis and Configuration

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Our team follows best practice principles to expertly configure and secure your server. This is a critical step in ensuring success.

We provide:

  • Best Practice Analysis and Configuration
  • Performance Analysis and Optimization
  • Security Analysis and Hardening

Most providers deploy automated, non-optimized, non-secured, generic OS server images. We do things differently. A Server Intellect server technician will manually configure and optimize each server.

On-Demand Server Administration

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Most other providers force you into the role of a server administrator without the proper training and experience. One small mistake or wrong click could be a disaster.

Don’t Worry! You don’t have to be a Server Guru! We handle the day-to-day management for you.

  • Website Management
  • E-mail Management
  • Database Management
  • Active Directory
  • Exchange Management
  • Disaster Recovery
  • Security Maintenance
  • Server Migrations
  • Backup and Restores
  • User Management

Web servers, database servers, and e-mail servers: we will handle it all. You will soon find that you have the freedom to focus on other tasks, knowing that the team at Server Intellect is handling it all.

Security and Vulnerability Assessments

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An open door does little to protect the valuables in your home. In the same sense most data centers do very little to protect you from attacks. Every day there are thousands of automated bots and spiders searching for open doors. Your server is constantly under attack. All it takes is some outdated website code, an unpatched piece of software, a disabled firewall, or a missed security patch and your entire server can be erased or compromised in seconds.

Everyone wants to think that it won’t happen to them. We hear the horror stories every day. Customers that trusted their provider to secure their server soon discovered the data center actually did nothing and ultimately left their business wide open.

We take the guesswork out of server security. We use Best Practice security policies during initial configuration, we “hide” your server from automated bots, and automatically monitor your server for vulnerabilities. We provide aggressive protection, limit exposure, and patch your server regularly.

  • Best Practice Security
  • CompTIA Security+ Certified
  • Vulnerability Assessments
  • Server Hardening
  • Security Scanning
  • Security Consulting

While no provider can guarantee 100% protection, we will do everything we can to ensure your exposure is limited, your server is properly updated, and Best Practice security is implemented.

Disaster Planning, Testing, and Recovery

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Everyone knows that server and data backups are critical to have, but no data centers actually take the time or effort to prepare a true disaster planning, testing, and recovery process for customers.

That’s what we’re here for. What type of retention policies do you need? What is the rotation? Should you archive monthly? How often should you perform a restore test? These are all answers we will provide for you in the custom solution we develop for your business.

  • Disaster and Recovery Plan
  • Periodic Restore Tests
  • Full Server Image Backup
  • File Level Only Backup
  • Offsite Backup Solution
  • Enterprise Backup Software
  • Block-Level Deltas
  • Unlimited Restores

We provide the first 20 GB of backup space for free, with additional space at $1.00 per GB. For an additional fee, monthly physical backup media can be securely delivered by FedEx, UPS, or DHL.

Monthly Proactive Server Maintenance (MPSM)

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Each month a Server Administrator will manually log into your server at a scheduled time that you specify to perform security updates, a performance analysis, and routine server maintenance.

  • OS Patches and Updates
  • Database Server Updates
  • Mail Server Updates
  • Performance Audits
  • Security Audit and Analysis
  • Disaster Recovery Audit
  • Disaster Recovery Archive
  • Requested Admin Tasks

At the conclusion of the Monthly Proactive Server Maintenance (MPSM) you will receive a PDF Analysis Report detailing what was done, the health status of your server, and expert recommendations.

Performance and Server Monitoring

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We provide an extensive and customized server performance and monitoring plan to evaluate key aspects of how your server is performing. When our team spots a potential problem on your server, we will immediately take proactive steps to resolve it.

We can configure:

  • Website Monitoring
  • E-mail Monitoring
  • Database Monitoring
  • Application Monitoring
  • CPU/RAM/Disk Monitoring
  • Event Log Monitoring
  • File/Folder Monitoring
  • Intrusion Monitoring

Every server is different and businesses have different needs. A custom monitoring plan will be configured based upon your needs.

24/7/365 Support Team with Rapid Response

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Our team of Server Experts are working in our office 24/7/365 ready and able to rapidly respond to any critical server issue. Try us now! 855-850-HOST (4678)

  • Staffed 24/7/365
  • “Always On” Support
  • Certified Server Experts
  • Available by Phone
  • LiveChat Available
  • Rapid Reply Tickets

100% of our employees are U.S. based and work from our headquarters in Orlando, FL. Nowhere else will you find a more intelligent and friendly group than the team at Server Intellect.

Monthly Analysis and Reporting

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You already know that a Certified Administrator will log in to your server once a month at a scheduled time, but what did they do and what did they find? Server Intellect helps you understand the health and performance of your server by delivering a monthly Analysis Report in an easy to understand format.

analysis-report

Monthly Analysis Report Includes:

  • Performance Analysis
  • Security Analysis
  • Patch Update Analysis
  • Disaster Recovery Analysis
  • Uptime Analysis
  • Recommendations

Each report is manually created by a Certified Administrator specifically for your server. When it comes to your business, we don’t take shortcuts. We take pride in being your trusted partner.

How It Works

100% Server Management

We will handle as much, or as little as you need us to handle. From websites, databases, and e-mail Servers, to migrations and even Active Directory, our team will handle it all. We also provide something you won’t see often – true Proactive Server Management. This means we attempt to discover problems, and correct them before they are able to impact your business. The ServiceFirst Support Team will be the eyes, ears, and hands for your remote infrastructure.

We’re Different from Other “Managed” Providers

The truth is, even the most popular “Managed Providers” leave the day-to-day server administration to the customer. This is not a managed solution and can leave you suffering from downtime and compromised servers caused by simple mistakes or misunderstandings about the complex configuration of a server. Take a moment to Compare Us to other providers to understand the Server Intellect difference.

Server Management Benefits

Why wouldn’t you want a friendly, trained, and certified team to take this burden off your shoulders so you can focus on revenue generating activities? However, if you are a trained and certified Systems Administrator, and you truly want take on the full burden and stress that comes with being responsible for all aspects of a server, then maybe not. But ask yourself this: do you really want to be the one up at 4:00 AM installing service packs?

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