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Server Intellect
(855) 850-HOST

Toll Free 24/7/365        (4678)

Our SLA

Our Guaranteed SLA Credits

The Service Level Agreement (SLA) is incorporated into the Master Service Agreement and applicable to all services delivered directly to customers of Server Intellect. To properly claim an SLA credit, a customer user must open a sales ticket by sending an email to Sales within seven days of the purported outage.

Uptime Guarantee

Our public network will be online 100% of the time and you will be credited per our SLA for every minute it is down. Based on the amount of downtime, credit will vary from 5% to 100% of your invoice.

Uptime Credit
<100% 5%
<99% 10%
<98% 25%
<95% 50%
<90% 100%

Hardware Replacement

The longest amount of time you will have to wait for broken server hardware to be replaced is 90 minutes. This is measured from the time we complete troubleshooting the issue and determine that it is hardware related. Failure to meet this will result in a 10% credit to your invoice.

100% Money Back Guarantee
Server Intellect provides a 14-Day Money Back Guarantee if you are not 100% satisfied with our services.

We are so confident that our ServiceFirst Supportâ„¢ Team will meet and exceed your expectations, we provide a 100% 14-day money back guarantee on all services!

View the details of our SLA

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14-Day 100% Money Back Guarantee

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