CuteFTP has a short wizard that walks you through the setup of an FTP connection. The first screen prompts you for a label for your new connection. You can just use your domain name if you like and click 'Next >'.

The next screen prompts you for the FTP server you want to connect to. Enter your FTP address (ie: ftp.domain.com) in the given space and click 'Next >'.

The next screen prompts you for your FTP username and password. Enter them in the boxes provided and click 'Next >'.

The next screen prompts you for a 'Default Local Folder'. You should probably choose the folder where you keep all of your website files or if you don't have a website developed yet you can either make a new directory or just choose a random directory like C:\Temp. Click 'Next >'.

The next screenshot shows the view when logged-in to your web hosting account. The list of files/folders on the right hand and left had side is the view of your web hosting account.

You'll notice a directory named 'wwwroot', this directory is where all of your website files should be placed in order for them to be seen when you type in http://yourdomain.com.

Another directory named 'db' is where you will place any .bak files of databases that you would like restored, or where we will place any requested .bak files.

And lastly, the directory named 'logs' is where your website access logs are kept.

6) IF YOU ARE UNABLE TO CONNECT OR LIST DIRECTORIES/FILES:

Do to security reasons, you must disable a feature called 'Passive' mode when connecting to our servers. Just open up the connection settings dialog by click on the Edit Menu and then 'Settings'. Once the settings window is open click on the 'Firewall' label on the left side of the dialog. You can then uncheck 'PASV mode'.