A place to start if you are new to our hosting environment.
We understand you are new to our hosting environment, and it can take some time to get used to everything.
To help the process, we have compiled a list of a few helpful Knowledge Base (KB) articles to assist you with setting up your new service with us or if you just need a reminder.
Quick StartHow to Connect to your Server Using Remote Desktophttp://www.serverintellect.com/support/windowsserver2003/remote-desktop-howto.aspx
Find out about our monthly maintenance service for your server at no additional cost: http://www.serverintellect.com/support/windowsserversecurity/enable-mpsm.aspx
A Quick Start Guide for VPS & Dedicated Servers with Helmhttp://www.serverintellect.com/support/helm3/vps-dedicated-server.aspx
If your server is down or unavailable here is an article on what to do: http://www.serverintellect.com/support/windowsserver2003/server%20down.aspx
How do I add an FTP Account?http://www.serverintellect.com/support/helm3/helm3-ftp-add.aspx
DNS zone records explained in this article: http://serverintellect.com/support/dns/dns-records.aspx
Adding your DNS records to our Hosted DNS service: http://serverintellect.com/support/dns/add-record.aspx
How to edit your DNS Settings with Helm: http://www.serverintellect.com/support/helm3/helm3-dns-zone-editor.aspx
How to view your sites using Temporary URLS before switching DNShttp://www.serverintellect.com/support/helm3/What-is-PrePropagation.aspx
How to add an exception to the Windows Firewall: http://www.serverintellect.com/support/windowsserversecurity/windows-firewall-exception.aspx
List of the most commonly downloaded files: http://www.serverintellect.com/support/windowsserver2003/net-framework-download.aspx
How to order a SSL certificate in the Unity Customer Portal: http://www.serverintellect.com/support/salesfaq/ssl-order.aspx
How to install PHP on your dedicated server (Please note we do not support PHP): http://www.serverintellect.com/support/programming/php-install.aspx
How to install Community Server: http://www.serverintellect.com/support/techfaq/community-server-web-install.aspx
For all other Helm “How to” articles please use these links:
http://www.serverintellect.com/support/helm4/
http://www.serverintellect.com/support/helm3/
DatabasesFor VPS and Dedicated Server customers:
Please see our Knowledge Base article showing how to create a database in Helm 3: http://www.serverintellect.com/support/helm3/helm3-add-sql-database.aspx
Please see our Knowledge Base article showing how to restore a database backup: http://www.serverintellect.com/support/sqlserver/restore-database-ssmse.aspx
Please see our Knowledge Base article showing how to create a database backup: http://www.serverintellect.com/support/sqlserver/database-backup-ssmse.aspx
For shared hosting customers:
Restoring a database backup:
1) Log into the Database Control Panel: http://control.si-eios.com/
2) Create the database and users associated with the database through the Database HELM Control Panel.
3) Upload the .bak of the Database in your 'db' folder.
4) Create a ticket through our website (http://unity.ServerIntellect.com/) giving the location of the .bak file and which database you would like restored.
5) We will perform the database restore and notify you of its completion.
Creating a database backup:
1) Log into the Unity Customer Portal http://unity.ServerIntellect.com
2) Create a support ticket requesting a backup of your database.
3) Please provide all database information such as IP, database name, User, and password to speed up the process.
HELM GuidesHelm Administrator Guide http://download.webhostautomation.net/Helm/docs/Helm%20Administrator%20Guide.pdf
Helm Reseller Guide http://download.webhostautomation.net/Helm/docs/Helm%20Reseller%20Guide.pdf
Helm User Guide http://download.webhostautomation.net/Helm/docs/Helm%20User%20Guide.pdf
BackupsBy default we configure the backup client to backup your entire server twice daily. You may edit the backup schedule to backup certain partitions and/or drives.
Please see our Knowledge Base article showing how to create a backup account: http://www.serverintellect.com/support/databackup/cdp-account.aspx
Please see our Knowledge Base article showing how to create a backup job: http://www.serverintellect.com/support/databackup/CDP-create-backup.aspx
Please see our Knowledge Base article showing how to restore a file or folder: http://www.serverintellect.com/support/databackup/CDP-restore-backup.aspx
Please see our Knowledge Base article showing how to modify a backup job: http://www.serverintellect.com/support/databackup/CDP-modify-backup.aspx