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Where do I Find my FTP Credentials for Cloud Hosted Websites?

Your FTP credentials for any hosted websites can easily be found in the Unity Control Panel.

First, log in using your five-digit Customer ID number and password.

Once logged in, navigate to “My Services –> Hosted Services“. You will then see a list of your domains. Find the domain in question, and then click the “Web” link next to it.

From there, click on the “IIS/FTP User Manager” icon in the bottom right-hand corner. This will initially display your default IIS username and password. Click on your username. This will bring you to the “Change Password” screen. Click on the tab which says “FTP User Permissions“.

This will display the FTP user login information in the following format:

  • FTP Server:
  • FTP Username:|user
  • FTP Password: (yourpassword)

You will also need to ensure that the bottom three fields are checked if you wish for this user to have proper Read/Write FTP access.

If you need any assistance with connecting via FTP, please contact our Technical Support Department for further assistance.

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