By default, Internet Explorer 6 and 7 are both set to use Passive FTP, which uses a wide range of open ports on the server, and is generally a less secure method of connecting. To disable this feature, or activate what is known as “Active” FTP, do the following:
Click on “Tools” in Internet Explorer, and select “Internet Options” from the drop-down menu.
Select “Advanced” from the tabs at the top of the window.
Scroll down until you find the checkbox for “Use Passive FTP (for firewall and DSL modem capability)“. Make sure this box is not checked. It is the second to last option in the “Browsing” section.
Click “Apply” then “OK“. You may have to close and re-open Internet Explorer for the changes to take effect.
Please note that for our Public Cloud Hosted Services, Passive FTP is enabled by default, and should not need to be disabled for any FTP client to connect successfully.