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Add Domains and Sub Domains in Helm 3

To add domains and sub domains in Helm 3 Log into HELM using the UserAdmin account. From the main User Menu click on the “Domains” icon

How to add a sub-domain:

The sub domain name is the third or lower level domain name that points to a sub folder for the domain. For example the sub domain ‘’ will point to ‘’. The sub domain will treat the sub folder as its root directory. Creating a subdomain through the Helm Control Panel is easily accomplished.

Log into your HELM control panel.

Click on the “Domains” icon.

Click on the Domain which you like to create the sub domain for.

Click the icon which says “Sub Domains“, and click “Add New“.

Type a header name for the sub domain. Click “Save“.

You will now see the sub domain has been created. Helm will automatically create a folder under the main domain in IIS with the same of the sub domain. This is where the files for this site will need to be installed under.

How to replace a domain:

Unfortunately there is no easy way to replace your domain in the HELM Control Panel.

All child services (email, ftp, databases) are bound to your domain and cannot be moved to a new domain.

If you need to replace your domain you can first add the new domain and then delete the old domain, or delete the old domain and then add the new domain.

Please note, however, that by deleting the domain you also delete all files and accounts associated with that domain. We recommend backing up your files before performing this operation.

If you need any assistance with this process, or encounter any issues, please don’t hesitate to contact our Technical Support Department.

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