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Pointing a Sub-Domain to a Different IP in HELM 3

If you need to point a sub-domain to another server you should not use the sub-domains icon. Instead you want to use the DNS Zone Editor to add an A record to the appropriate IP address.

For example if you were trying to create the sub-domain support.example.com

Step 1

Log into your HELM control panel.

kb-global-helm3-adminlogin

Step 2

Click on the Domains icon.

kb-helm3-domainsicon

Step 3

Click the domain for which you would like to view the DNS Zones.

kb-helm3-domainslistglobal

Step 4

Click the DNS Zone Editor icon.

kb-helm3-dns-zone-editor-icon

Step 5

You should now see a list of all the DNS Zones for your domain. Click Add New.

kb-helm3-add-dns-record-1

Step 6

Now you need to add the DNS record. In this case the fields would look like this:

  • Record Type: A (Host Record)
  • Record Name: support
  • Record Data: IP Address
  • Record Preference: 0 (Leave this zero as it applies to MX records only)

That will point support.yourdomain.com to the IP address you specify.

kb-helm3-add-dns-record-2

Step 7

From there you need to set up the server you pointed it to, to answer requests for support.example.com.

kb-helm3-add-dns-record-3

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