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Server Intellect
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Welcome Guide

We understand you are new to our hosting environment, and it can take some time to get used to everything.

To help the process, we have compiled a list of a few helpful Knowledge Base (KB) articles to assist you with setting up your new service with us or if you just need a reminder.

Quick Start

How to Connect to your Server Using Remote Desktop
https://www.serverintellect.com/support/windowsserver2003/remote-desktop-howto

Find out about our monthly maintenance service for your server at no additional cost: https://www.serverintellect.com/support/windowsserversecurity/enable-mpsm

A Quick Start Guide for VPS & Dedicated Servers with Helm https://www.serverintellect.com/support/helm3/vps-dedicated-server

If your server is down or unavailable here is an article on what to do: https://www.serverintellect.com/support/windowsserver/server-down/

How do I add an FTP Account? https://www.serverintellect.com/support/helm3/helm3-ftp-add

DNS zone records explained in this article: https://serverintellect.com/support/dns/dns-records

Adding your DNS records to our Hosted DNS service: https://serverintellect.com/support/dns/add-record

How to edit your DNS Settings with Helm: https://www.serverintellect.com/support/helm3/helm3-dns-zone-editor

How to view your sites using Temporary URLS before switching DNS https://www.serverintellect.com/support/helm3/What-is-PrePropagation

How to add an exception to the Windows Firewall: https://www.serverintellect.com/support/windowsserversecurity/windows-firewall-exception

List of the most commonly downloaded files: https://www.serverintellect.com/support/windowsserver2003/net-framework-download

How to order a SSL certificate in the Unity Customer Portal: https://www.serverintellect.com/support/salesfaq/ssl-order

How to install PHP on your dedicated server (Please note we do not support PHP): https://www.serverintellect.com/support/programming/php-install

How to install Community Server: https://www.serverintellect.com/support/techfaq/community-server-web-install

For all other Helm “How to” articles please use these links:

https://www.serverintellect.com/support/helm4/

https://www.serverintellect.com/support/helm3/

Databases

For VPS and Dedicated Server customers:

Please see our Knowledge Base article showing how to create a database in Helm 3: https://www.serverintellect.com/support/helm3/helm3-add-sql-database

Please see our Knowledge Base article showing how to restore a database backup: https://www.serverintellect.com/support/sqlserver/restore-database-ssmse

Please see our Knowledge Base article showing how to create a database backup: https://www.serverintellect.com/support/sqlserver/database-backup-ssmse

For shared hosting customers:

Restoring a database backup:

1) Log into the Database Control Panel: https://control.si-eios.com/

2) Create the database and users associated with the database through the Database HELM Control Panel.

3) Upload the .bak of the Database in your ‘db’ folder.

4) Create a ticket through our website (https://unity.ServerIntellect.com/) giving the location of the .bak file and which database you would like restored.

5) We will perform the database restore and notify you of its completion.

Creating a database backup:

1) Log into the Unity Customer Portal https://unity.ServerIntellect.com

2) Create a support ticket requesting a backup of your database.

3) Please provide all database information such as IP, database name, User, and password to speed up the process.

HELM Guides

Helm Administrator Guide https://download.webhostautomation.net/Helm/docs/Helm%20Administrator%20Guide.pdf

Helm Reseller Guide https://download.webhostautomation.net/Helm/docs/Helm%20Reseller%20Guide.pdf

Helm User Guide https://download.webhostautomation.net/Helm/docs/Helm%20User%20Guide.pdf

Backups

By default we configure the backup client to backup your entire server twice daily. You may edit the backup schedule to backup certain partitions and/or drives.

Please see our Knowledge Base article showing how to create a backup account: https://www.serverintellect.com/support/databackup/cdp-account

Please see our Knowledge Base article showing how to create a backup job: https://www.serverintellect.com/support/databackup/CDP-create-backup

Please see our Knowledge Base article showing how to restore a file or folder: https://www.serverintellect.com/support/databackup/CDP-restore-backup

Please see our Knowledge Base article showing how to modify a backup job: https://www.serverintellect.com/support/databackup/CDP-modify-backup

Interested in letting our experts solve your IT problems for you?
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