We understand you are new to our hosting environment, and it can take some time to get used to everything.
To help the process, we have compiled a list of a few helpful Knowledge Base (KB) articles to assist you with setting up your new service with us or if you just need a reminder.
How to Connect to your Server Using Remote Desktop
Find out about our monthly maintenance service for your server at no additional cost: https://www.serverintellect.com/support/windowsserversecurity/enable-mpsm
A Quick Start Guide for VPS & Dedicated Servers with Helm https://www.serverintellect.com/support/helm3/vps-dedicated-server
If your server is down or unavailable here is an article on what to do: https://www.serverintellect.com/support/windowsserver/server-down/
How do I add an FTP Account? https://www.serverintellect.com/support/helm3/helm3-ftp-add
DNS zone records explained in this article: https://serverintellect.com/support/dns/dns-records
Adding your DNS records to our Hosted DNS service: https://serverintellect.com/support/dns/add-record
How to edit your DNS Settings with Helm: https://www.serverintellect.com/support/helm3/helm3-dns-zone-editor
How to view your sites using Temporary URLS before switching DNS https://www.serverintellect.com/support/helm3/What-is-PrePropagation
How to add an exception to the Windows Firewall: https://www.serverintellect.com/support/windowsserversecurity/windows-firewall-exception
List of the most commonly downloaded files: https://www.serverintellect.com/support/windowsserver2003/net-framework-download
How to order a SSL certificate in the Unity Customer Portal: https://www.serverintellect.com/support/salesfaq/ssl-order
How to install PHP on your dedicated server (Please note we do not support PHP): https://www.serverintellect.com/support/programming/php-install
How to install Community Server: https://www.serverintellect.com/support/techfaq/community-server-web-install
For all other Helm “How to” articles please use these links:
For VPS and Dedicated Server customers:
Please see our Knowledge Base article showing how to create a database in Helm 3: https://www.serverintellect.com/support/helm3/helm3-add-sql-database
Please see our Knowledge Base article showing how to restore a database backup: https://www.serverintellect.com/support/sqlserver/restore-database-ssmse
Please see our Knowledge Base article showing how to create a database backup: https://www.serverintellect.com/support/sqlserver/database-backup-ssmse
For shared hosting customers:
Restoring a database backup:
1) Log into the Database Control Panel: https://control.si-eios.com/
2) Create the database and users associated with the database through the Database HELM Control Panel.
3) Upload the .bak of the Database in your ‘db’ folder.
4) Create a ticket through our website (https://unity.ServerIntellect.com/) giving the location of the .bak file and which database you would like restored.
5) We will perform the database restore and notify you of its completion.
Creating a database backup:
1) Log into the Unity Customer Portal https://unity.ServerIntellect.com
2) Create a support ticket requesting a backup of your database.
3) Please provide all database information such as IP, database name, User, and password to speed up the process.
Helm Administrator Guide https://download.webhostautomation.net/Helm/docs/Helm%20Administrator%20Guide.pdf
Helm Reseller Guide https://download.webhostautomation.net/Helm/docs/Helm%20Reseller%20Guide.pdf
By default we configure the backup client to backup your entire server twice daily. You may edit the backup schedule to backup certain partitions and/or drives.
Please see our Knowledge Base article showing how to create a backup account: https://www.serverintellect.com/support/databackup/cdp-account
Please see our Knowledge Base article showing how to create a backup job: https://www.serverintellect.com/support/databackup/CDP-create-backup
Please see our Knowledge Base article showing how to restore a file or folder: https://www.serverintellect.com/support/databackup/CDP-restore-backup
Please see our Knowledge Base article showing how to modify a backup job: https://www.serverintellect.com/support/databackup/CDP-modify-backup