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My Server is Down, What Can I Do?

If your Dedicated Server goes down for any reason and does not come back up with in 15 minutes, you can log into Unity to reboot the server.

Step 1

First, log into Unity:

https://unity.serverintellect.com/

Step 2

From there, select “View my Services” -> “My Server”

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Step 3

Click on your server name.

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Step 4

You will then have the option to “Soft Reboot”, “Hard Reboot”, “Power Off”, and “Power On”. We highly recommend starting with a Soft Reboot, waiting 15 minutes, then trying a Hard Reboot. If your server does not come back on with in 10 minutes, please contact us right away: https://www.serverintellect.com/contact/

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If you have a Virtual Server, please open a support ticket as soon as the server is offline.

You can also contact our Technical Support Department at 1-800-317-8552, so the issue may be expedited.

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