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Server Intellect
(855) 850-HOST

Toll Free 24/7/365        (4678)

Get help from a Microsoft Certified Engineer.

Intellect Connect

Technical problem with your Windows Hosting?

Let our Microsoft Certified experts handle the problem for you.

My Server is Down, What Can I Do?

If your Dedicated Server goes down for any reason and does not come back up with in 15 minutes, you can log into Unity to reboot the server.

Step 1

First, log into Unity:

Step 2

From there, select “View my Services” -> “My Server”


Step 3

Click on your server name.


Step 4

You will then have the option to “Soft Reboot”, “Hard Reboot”, “Power Off”, and “Power On”. We highly recommend starting with a Soft Reboot, waiting 15 minutes, then trying a Hard Reboot. If your server does not come back on with in 10 minutes, please contact us right away:


If you have a Virtual Server, please open a support ticket as soon as the server is offline.

You can also contact our Technical Support Department at 1-800-317-8552, so the issue may be expedited.

Interested in letting our experts solve your IT problems for you?
Get a free, no-obligations consultation with one of our experts today!

Call us at (855) 850-HOST


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